POLICIES

Cancellation policy: 24 hrs in advance for all changes or cancellations. Cancellations and changes must be made via text (not email) with the front desk: (718) 486-7971. Certainly, I don't want you to come in if you are sick, but please give me enough time to rebook the time slot I had reserved for you. I am a small business, yet a generously paced salon, and I do not double-book; so your absence is felt if I can't rebook that slot. Please do not book an 11:00 appointment, if there's a chance you might need to cancel at the last minute. Overnight cancellations, or last minute cancellations (for any reason) will result in a missed appointment fee, if I can not rebook your appointment time with someone else.

"No shows" for any appointment will incur a missed appointment fee, and a prepayment for any future scheduling with me. Those fees are $50.00 on haircut appointments, and $100.00 on hair color appointments. They can be paid via Zelle to mouseybrownsalon@gmail.com.

Do your best to be on time! Please arrive about 5 minutes before your appointment begins. I try my best to update via text if I am running late (or early); but I am not closely monitoring the phone once the workday has started. If you are running late, text me before you are due, not after I am already expecting you, please.

The front door will be locked when you arrive. Please ring the bell for me to let you in. If you are super early (and the weather permits) there are benches along the side of the salon for you to wait until your appointment time. If I am still working with the previous client, please make yourself comfortable. Hang up your coat. The restroom is in the back on the right. Water and magazines are up front. The Wi-Fi details are posted nearby.

Children are not permitted in the salon, with the limited exception of nursing infants. This is for safety concerns. Please don't bring guests with you. Please do not invite people to "drop by" during your appointment.

I accept all major credit cards and debit cards. Zelle payments accepted. No personal checks accepted. Cash is also accepted, and encouraged!

Redoes or fixes must be reported within 72 hrs. I want to make you completely satisfied, but I have to know about the issue, and schedule the followup work within a few days of your initial visit.

Open Tuesday through Saturday   11 am to 7 pm
Closed Sundays and Mondays

By appointment only - No walk-ins accepted

Text message for appointments: (718) 486-7971